Appendix A is intended to offer an exercise example based on an incident that occurred at one of the interviewed airports. This exercise can be customized and modified to reflect the airport’s operating environment more appropriately. To download a PowerPoint file of Appendix A: Unruly Incident Tabletop Guide, visit the National Academies Press website (nap.nationalacademies.org), search for ACRP Research Report 280: Reducing and Managing Disruptive and Unruly Behavior in Airports: A Guide, and look under “Resources.”