To provide an inclusive and accessible travel experience for all, airports must consider the unique needs of travelers with functional limitations. TRB will host a webinar on Wednesday, February 7, 2024 from 12:00 PM to 1:30 PM Eastern that offered important insights and strategies to airports striving to create more inclusive and accessible experiences for travelers. Presenters shared valuable assessment tools, best practices, and proven methodologies aimed at helping airports enhance their programs and services for travelers facing mobility challenges due to age or disabilities.

This webinar was based on ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults.

This webinar was sponsored by TRB’s Airport Cooperative Research Program.

The slides are linked in the meeting materials. View the recorded webinar below.

Webinar agenda and presenters

1. Accessibility at airports: Overview and research results – Patricia Ryan, IOS Partners

2. Airport perspective – Larry Rolon, Ontario International Airport

3. Question and answer session moderated by Katy O’Reilly, Open Doors Organization

The first 60 minutes of the webinar were for presentations and the final 30 minutes were reserved for audience questions.

Learning Objectives

At the end of this webinar, participants can:

1. Understand the key challenges and barriers faced by travelers with disabilities and older adults in airport environments and how these impact their journey experience

2. Gain insights into real-world examples of airports that have successfully improved their accessibility and services for travelers with disabilities and older adults

American Institute of Certified Planners Certification Maintenance Credits

This webinar was approved by the American Planning Association (APA) for 1.5 Certification Maintenance (CM) Credits. CM credits provide continuing education opportunities for AICP Certified Planners to continue their professional skills and knowledge. To receive CM credits, Certified Planners should visit the TRB event webpage on American Planning Association and register their participation. If you have problems reporting your CM credits or have general questions about the CM program, please contact the APA.

Continuing Education Units for Accredited Airport Executives

The American Association of Airport Executives (AAAE) provided 1 Continuing Education Units (CEU) to accredited airport executives who attended this webinar. Claim CEUs by visiting www.aaae.org/ceu. For questions about AAAE continuing education units, please contact accreditation@aaae.org.